UCAS - Complaints

Complaints against universities and colleges

Staff at universities and colleges across the UK work hard to ensure that their courses are well run and meet the highest standards and students are happy and satisfied. Various bodies monitor teaching quality and other aspects of the running of each institution.

Universities and colleges recognise that there may be times when you have a grievance or complaint. Talk to subject staff at your institution in the first instance. Check if there is a complaints procedure to see how to progress any issues. These procedures may vary from institution to institution.

Complaints and grievances will be dealt with by your university or college in accordance with their own procedures. As a last resort, you can file a complaint with the Office of the Independent Adjudicator for Higher Education (OIA).

If you wish to complain about any of the UCAS services, you can view our complaints procedure here.