UCAS - Making changes

What to do if you need to make changes

Your address and phone number

You can change these in Track or by contacting our Customer Contact Centre. We will let your universities or colleges know, but if you're expecting any urgent letters from them, please also tell them yourself. Remember to get your mail redirected so that you receive any letters that have already been sent.

If you are using a different address during term time, make sure that you change your address to your home or your new address at the end of the summer term.

Your email address

You can change this in Track. We will send an email to the new address, which contains a verification code. You will need to enter this code into Track to confirm that the email address is correct. Student portrait

Emails from us

If you supplied a valid email address on your application, you'll automatically receive emails from us informing you of changes to your application, offers and decisions.

You may also have opted-in to receive targeted emails from other organisations. These include information on available courses; student discounts and special offers; essentials like insurance, accommodation and software; plus information from professional associations linked to your chosen course.

If you would like to receive these emails and are not currently opted-in to get them, you can do so in the 'Personal details' section in Track.

Course, year or point of entry

If you're happy with the university or college but want to change any of the course details, contact the college or university, not us. If the university or college agrees, they will tell us about the change. If we have already sent you an offer for your original choice, we will change it and the new offer will be displayed in Track.

University or college

You can change a university or college choice in Track within seven days from the date on your welcome letter, as long as it's before 30 June. You cannot normally change your university or college after seven days. If there are exceptional reasons, like a change in your family circumstances or any personal problems, ask your referee to write to us, explaining the situation and recommending that you are allowed to make the change. Your referee should include details of the proposed change(s) in the letter.

Cancel a choice

You can cancel an individual choice as long as the university or college has not sent us a decision. You can do this in Track.

Single-choice applications

If you only applied to one choice and paid the reduced fee, you can add more if you pay an extra £11, as long as you have not already accepted or declined an offer. You can add choices until 30 June. Please go to Track to add your new choices and pay the additional application fee.

Adding more choices

If you originally applied to fewer than five choices, you can add more choices as long as you have not accepted or declined your offers. You can add any further choices until 30 June. You can add new courses in Track.

Changes in exams and course arrangements

You must write to us immediately if your exam subjects, modules or units, awarding or examining board, centre number or any other details change. You must also tell the universities or colleges where you have offers or those that are still considering your application.

Universities or colleges usually base their conditional offers on your exam details. If your details change, they may change their offers or decisions.

If a university or college cannot confirm your exam results because they do not have enough information, they may not be able to offer you a place. Please tell us and the university or college immediately if anything changes.

Accident, illness or personal problems that affect your exam results

If this happens, write to each university or college that is considering your application to explain. Please include a supporting letter from your school or other authority and, in medical cases, from your doctor. You should send the details as soon as possible after the problem has arisen. Do not wait until your exam results arrive.

Find contact details for universities and colleges here.

Cancelling your application

If you want to cancel your application and receive a refund of your application fee, call our Customer Contact Centre within seven days from the date on your welcome letter (we send this letter to you when we have processed your application). It is not possible to cancel your application in Track.

Withdrawing your application

If you decide you don't want to go to university or college this year, you can withdraw completely from the UCAS scheme. Please tell us as soon as possible, preferably by mid-September, so that the course(s) can be offered to someone else. We will let your chosen universities and colleges know that you have withdrawn. You can reapply next year if you'd like to.

If you have withdrawn from the scheme but, for exceptional reasons, you want to re-enter it, please contact us for advice.