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When I click on the 'log in' link I cannot get to the next page

Track runs on a secure web server (using HTTPS protocol rather than HTTP). If you cannot access the service, this may be due to one of the following reasons:

1. Your Internet Explorer browser has not been configured to display secure web pages. If you are using Internet Explorer:

Choose:

  1. tools

  2. internet options

  3. advanced

  4. scroll down to security

  5. ensure SSL 2 and SSL 3 are both checked.

2. If you have a firewall or proxy server that does not permit the SSL traffic to pass through it on port 443 then this could also be the problem.

A test page is available on our secure web server to check access. If you can view the following page: https://track.ucas.com/index.html, then your browser can view secure web pages. If you cannot access this page, please report the problem to your Internet Service Provider (ISP) or computing support manager.

3. Your Internet Service Provider (ISP) is not resolving the correct IP address for "track.ucas.com".

If you are using a PC running Microsoft Windows, you can test this out by clicking on the Start button, then Programs, followed by the Command (or MS-DOS) prompt. Enter the following command into the new window which opens up:

ping track.ucas.com

If you can successfully gain access to this box, you should see the following response (The IP address could be 62.189.0.216 or 195.188.99.216):

Pinging track.ucas.com [62.189.0.216] with 32 bytes of data:

Reply from 62.189.0.216: bytes=32 time=140ms TTL=243
Reply from 62.189.0.216: bytes=32 time=135ms TTL=243
Reply from 62.189.0.216: bytes=32 time=137ms TTL=243
Reply from 62.189.0.216: bytes=32 time=143ms TTL=243

Any other response, such as "Bad IP address" or "Request timed out.", indicates that there is a problem resolving the IP address. This needs to be reported to your Internet Service Provider (ISP).

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