- Where to start?
- Step 1: Choosing courses
- Step 2: Applying
- Step 3: Offers
- Step 4: Results
- Step 5: Next steps
- Step 6: Starting university or college
- UCAS Tariff
- UCAS terms explained
- Student finance
- Events
- News
- Important dates
- Student number controls
FAQs
Do you have a question about your offers? If you do, read through this list and you may find the answer you're looking for.
Using Track
- I can't log in to Track - my details aren't accepted
- I have been locked out of Track. What can I do?
- I have forgotten my Track username and password. What can I do?
- When I click on the 'log in' link I cannot get to the next page
- I get a message saying that the service has 'timed out'
Application queries
- Does my application guarantee that I will be accepted onto a course?
- Some of the information on my welcome letter is wrong. What shall I do?
- I would like a copy of my application. How can I get one?
- My application was received after the deadline. What effect will this have?
- My application was late and it wasn't my fault. Can I do anything?
- How can I check the progress of my application?
Making changes
- How do I change my address / phone number / email address?
- I want to change the year of entry I put on my application. What do I do?
- Can I change my choice of university or college?
- I did not use all my five choices. Can I use the others now?
- Can I change my personal statement?
University or college decisions
- When will my universities and colleges make a decision about my application?
- I have been interviewed. How long will it be before I receive a decision?
- An offer I received direct from a university or college is not displayed in Track. What shall I do?
- My university or college says I am on a waiting list. What does this mean?
- Where can I find the details of the offer in Track?
- My course has been discontinued. What can I do?
- The decision you have sent me is different to what the university/college told me. What shall I do?
- The conditions in my offer do not make sense to me. What can I do?
- Why does my conditional offer ask for qualifications I already hold?
- My application has been unsuccessful. Can you tell me why?
- I applied for medicine and have been turned down on all choices. What can I do?
Replying to offers
- How do I reply to my offers?
- I want to reply to my offers but there is no reply button in Track. What can I do?
- When do I reply to my offers?
- What will happen if I do not reply to my offers by my deadline?
- How many university and college offers can I accept?
- Can I accept an offer as an insurance choice if it wants the same grades as my firm choice?
- Am I allowed to choose between my firm and insurance choices if I get the grades for both?
- Can I change my replies?
- If I decline my offers, will I be eligible for Extra or Clearing?
Find out more
- What is the UCAS Tariff and how do I work out my UCAS points?
- What is Extra?
- Where can I find information about Clearing?
- The university/college I have applied to wants me to take an additional admissions test. Where can I find out more?
- Who do I talk to about accommodation?