Why is the pay/send link not working?
Please check the following on your application:
- You have marked each section as complete (check that there is a red tick displayed next to each section).
- If you entered an email address, you have verified that it is correct (check that a warning message is not displayed on the welcome page).
- The Apply system has not 'timed-out' (check that you can still access other sections in Apply).
- You are sending your application after mid-September (applications cannot be sent to us before mid-September).
If you have checked the points above but you still cannot access the pay/send section, please contact our Customer Contact Centre.
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Completing an application