Required skill:

Analyse the needs and expectations of different hospitality consumers and develop appropriate responses

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Interpersonal sensitivity
Personal capabilities
Initiative		 Technical ability
Business awareness
Organisational understanding, commercial awareness		 Practical elements
Professional expertise

Required skill:

Analyse the quality of the service encounter and its impact on the hospitality consumer and the service provider.

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Personal capabilities Technical ability
Business awareness
Organisational understanding, commercial awareness, organisational sensitivity		 Practical elements
Professional expertise

Required skill:

Identify and respond appropriately to the diversity that prevails within the hospitality industry in relation to stakeholders such as: hospitality consumers, Hospitality employees Hospitality organisations Government and external agencies

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Personal capabilities Technical ability
Business awareness
Commercial awareness		 Practical elements
Professional expertise

Required skill:

Evaluate and apply, within the hospitality context, appropriate theories and concepts from the generic management areas of: Operations management Finance and management accounting Human resources and organisational behaviour Services marketing Information systems and technology Strategic management

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Planning and organising
Personal capabilities
Leadership		 Technical ability
Technical knowledge, technical application
Business awareness
Organisational understanding, organisational sensitivity, commercial awareness, financial awareness		 Practical elements
Professional expertise

Required skill:

Analyse and evaluate the defining characteristics of hospitality as a phenomenon: Critically reflect upon the origin, meanings and development of hospitality Analyse and reflect on the different cultural concepts of hospitality Demonstrate a critical awareness of the boundaries of hospitality

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Planning and organising
Personal capabilities
Initiative, achievement orientation		 Technical ability
Technical knowledge, technical application
Business awareness
Organisational understanding, organisational sensitivity, commercial awareness, financial awareness		 Practical elements
Professional expertise

Required skill:

Analyse and evaluate the business environment and its impact on the hospitality industry: Display an insight into the structure of the hospitality industry and the contribution that it makes to the global economy

Required competencies:

Cognitive skills
Analysis, judgement, attention to detail		 Generic competencies
Personal capabilities
Questioning		 Technical ability
Business awareness
Organisational understanding, organisational sensitivity, commercial awareness, financial awareness		 Practical elements
Professional expertise

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