Practical and professional elements

Critical evaluation of the outcomes of professional practice, reflect and review own practice, participate in and review quality control processes and risk management.

Professional expertise - Keeps up-to-date with developments in own areas of professional specialisation. Applies a breadth and/or depth of professional knowledge.

Indicators:

• Learns and applies new information effectively.
• Keeps up-to-date in their area(s) of speciality.
• Effectively presents professional information to others.
• Makes best use of their professional knowledge when planning, designing and implementing solutions.
• Shares their professional expertise with others.
• Demonstrates a knowledge of the latest methodologies and processes in own specialist area.
• Is part of a professional network.
• Actively seeks new people to become part of his/her network.
• Is contacted by others as part of their network.
• Attends conferences/seminars in his/her area of expertise.

Process operation - Begins, controls and concludes a complete process or procedure.

Indicators:

• Is familiar with, and can describe the steps involved in, relevant processes or procedures.
• Operates processes and procedures effectively.
• Recognises that one department's output is another department's input.

Image - Presents a strong, professional, positive image to others at all times, consistent with all people (colleagues, management and peers, customers etc).

Indicators:

• Appears smart and tidy.
• Is relaxed and confident in the company of others.
• Is enthusiastic/positive.
• Gives others the impression of professionalism, subject knowledge and assertiveness.
• Gains attention and respect from others eg from initial impact.