What happens next?

Step 2: Applying

Once we have received a completed application, the following steps occur.

  1. We process the application.
  2. We send the applicant a welcome letter confirming their personal details and choices.
  3. The chosen universities and colleges can view the application online.
  4. The universities and colleges decide whether to make an offer or not.

1. When we receive your son's or daughters completed application, we begin to process the details. If we have to query anything, we will contact them to find out more information.

Studying the screen

2. After processing the application, we will send them a welcome letter that lists their choices. They should check the information carefully and let us know immediately if anything is not correct by contacting our Customer Service Unit. If your son or daughter hasn't received their letter within 14 days from sending their application to us, they should contact our Customer Service Unit.

Your son or daughter will then be able to access their application in Track. Track is an online system which allows applicants to view their application, make changes to their personal details, view decisions made by the universities and colleges and reply to any offers received.

3. Once the application is processed, universities and colleges can access it online. They can view the application, but they will not see where else your son or daughter has applied. They will only see any other choices after your son or daughter has replied to their offers. Universities and colleges may contact them to tell them that they are considering their application. Not all of them do this, so don't worry if they don't hear from some of their choices.

4. The universities and colleges will consider your son's or daughter's application against their own admissions criteria. Each has their own criteria and their own ways of working, so your son or daughter can expect to hear from them at different times: they may be contacted within a very short period of time or it may be some months before they hear anything. The university or college will decide whether to offer a place or not and will send their decision to us. Decisions will be displayed in Track as soon as we receive them. More about offers