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FAQs
Do you have a question about web-link? If you do, read through this list and you may find the answer you are looking for.
Getting started
- How do I get started with web-link (courses)?
- How do I get a copy of the user guide?
- How can I access the web-link (courses) database?
- I am the administrator for web-link (courses), but I can only access 'register a new user' and 'view all users'. How do I access the data for my institution?
- Can you tell me if I have registered for web-link?
Logging in
- When I click on the web-link link, why can't I get to the next page?
- Why isn't web-link accepting my username and password?
- I am logging in for the first time, and I am now asked for a confirmation number. How do I get one?
Using web-link
- I have logged in to web-link but I cannot make the links work. What's wrong?
- The link to Clearing does not work. Why not?
- Can you clarify exactly what details I need to enter under the 'student numbers' part of the institution details?
- My institution does not have institution-managed accommodation, but we have links with local providers of accommodation. How can I reflect this on web-link?
- What's a generic note?
- What are keywords and what are they used for?
Adding details
- I've added a new course. What happens next?
- How do I add a new option to a course?
- How do I add a new footnote?
- How do I set up a new group?
- How do I add or change keywords allocated to a course?
Making changes
- How do I delete a campus?
- I've made changes to a course title, but the change has been rejected by UCAS. Why has this happened?
- How do I move courses out of 'group not set'?
- How do I move a course into another group?
- I want to re-arrange the whole entry in the Big Guide. What do I do?
Troubleshooting
- What browser settings are recommended?
- I keep getting error messages when I use the back button on the browser to go to the previous screen. Why is this happening?
- I keep getting a 'page not found' error. What does this mean?
- I get a message saying the service has 'timed out'. What does this mean?