Best practice when interviewing and giving positive and constructive feedback

Overview

This workshop will consider both the content and organization of interviews. The programme will include discussion on the purpose of an interview, the practical arrangements and the structure of the interview to ensure the interview meets the needs of the applicant and the HEI. The legal requirements will include the making and storing of notes taken during the interview.

This programme will also explore who needs and requests feedback: why and when; and what kind of feedback could or might be provided. It explains how the provision of feedback ties in with fair admissions best practice and the linking up of the whole admissions process. It also highlights how feedback might most effectively and efficiently be delivered in most instances, encompassing consideration of the importance of being proactive in avoiding conflict.

Who should attend?

This workshop will be of value to anyone, new or experienced, in the marketing, recruitment or admissions teams, or those responsible for policy development.

Learning objectives

By the end of the workshop participants will be able to:

• relate the appropriateness of interview procedures in recruitment and selection
• structure the interview to ensure the applicant and the institution gains from the interview
• make the appropriate practical arrangements for the interview
• discuss best practice including compliance with current legislation
• understand why feedback is important to unsuccessful applicants
• understand how feedback provision ties in with fair admissions best practice principles
• know what new method for providing feedback will be available from the 2009 application cycle and how it will work
• Be aware of the need to be proactive in avoiding conflict.

 

Additional information:
If delegates have areas of specific concern or interest, we will be pleased to hear of them in advance of the workshop to discuss the possibility of exploring those areas in greater depth in the workshop. Examples of good practice are also welcomed.

Keeping up-to-date:
The above information is for guidance. We endeavor to ensure our material is up-to-date and we will change the programme to accommodate relevant current issues.

Special requests:
Please let us know (at least a week in advance) if any attendee would like material in a special format (font or font size, paper colour) or would need the presentation material in advance.

Workshops at Rosehill
Cost per person is £99 + VAT and includes lunch.
Workshops run from 11:00 - 15:00.

The benefit of attending workshops at Rosehill is that you can meet people from other institutions and share ideas and good practice.

Workshops at institutions
We are happy to deliver this and any CPD workshops at your institution. The benefits for you are that the workshop can be tailor-made and you have the opportunity to request parts from different CPD workshops to be included or for a particular balance of content. Discussions at the workshop can help to inform policy and procedures for your institution.

Cost is £300 + VAT (Maximum of 15 people) + Travel + accommodation for the facilitator. We will provide all training material required including a copy of any slides shown.

Workshops are approximately 3 hours including a 15 minute break. Institutions can invite colleagues from other institutions.