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UCAS contacts - for staff at universities and colleges

Emails sent by applicants about the application process to any address below will not receive a response - please check our FAQs or contact our Customer Contact Centre.


HEI Customer Service Team

Your first point of contact for queries and requests about all operational, policy and technical matters. If the team cannot answer your enquiry immediately, they will ensure that it is directed to the most appropriate area, and will keep you fully informed as to its progress and resolution.

Partnership Management Team

Each UCAS institution is allocated a dedicated Partnership Manager, whose role is to engage in strategic partnership to ensure that together we deliver an efficient and effective shared admissions service. The Partnership Management Team is part of the wider Customer Strategy Team within UCAS but is regionally-based enabling us to gain an in-depth understanding of the impact of policy changes and other issues on the sector. The intelligence gathered by the team is used to inform enhancements to our existing services and to develop new ones where there is identified demand.

International Team

Our responsibilities include helping universities and colleges to make the most of UCAS services for their international admissions and recruitment, and providing guidance to

  • international applicants
  • international admissions and recruitment officers
  • agents
  • and national and international schools.

The team is happy to visit member institutions to talk to staff and their agents (when the latter are visiting the UK) and to provide training to local staff, agents, schools and British Council staff when attending international events in various countries.

We also receive many visiting delegations of schools, British Council staff, foreign embassy staff, university administrators and researchers. Part of our role is to strengthen links with sector colleagues and to provide input into current issues such as the points-based system (PBS).

An online international mailbase is available for members to engage in dialogue about issues affecting the sector, and to receive monthly updates and relevant information from the International Team. If you would like to join the mailbase, or wish to discuss any aspect of UCAS international services or support, please do not hesitate to contact us.

Professional Development Team

The UCAS Professional Development Team offers a range of development, consultancy and training opportunities to colleagues working in HE institutions. It is a dedicated team of full-time experienced professionals based at UCAS and forms part of the Customer Operations Department.

HE staff are invited to view the training pages or contact the Professional Development Team on 01242 545 712 or professionaldevelopment@ucas.ac.uk

Data Quality and Audit (DQA) Team

Do you have a query about reference datasets or the UCAS for HESA transaction? Do you need to make changes to the contacts records that UCAS holds about your institution? Do you have a query about a qualification and whether it appears on Apply or how to complete your entry requirements? If so, the DQA Data Team can help.

HE staff can contact the team on dqa@ucas.ac.uk.

Data Collection Team

Your first point of contact for queries relating to the collection and maintenance of all courses data.

Tel: 01242 544 864
Email: coursesdata@ucas.ac.uk

Verification Team

The Verification Team is tasked with the prevention and detection of fraud in applications and similarity in personal statements.

If you have any questions relating to either matter or wish to alert us to your concerns then please contact the Verification Team who will be happy to assist.

Contact details for the Verification Team
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