- Six steps for applicants
- Apply and Adviser Track
- Our role in the process
- Training sessions
- Non-UK advisers
- Guides and resources
- UCAS Tariff
- Conferences and events
- News
- Important dates
- Student finance
- Student number controls
FAQs
Do you have a question about managing applications? If you do, read through this list and you may find the answer you are looking for.
If you have a technical query, please look through the known issues section.
Registration
- What is a buzzword?
- One of our students has registered as an individual, what can we do?
- I have forgotten my username and password for Apply and I am a coordinator. What can I do?
- The registration details I've been sent do not work - what do I do?
- I'm an adviser and have lost my login details for Apply. What can I do?
- How do I set up my school in Apply?
Setting up staff members
- I forgot to print off the username and password for each member of staff when I set up Apply.
- Can other members of staff be set up as users, referees or coordinators?
- I need to set up a staff member as a coordinator. They are already on Apply as a referee, how can I do this?
- If I transferred staff members over from last year, can they use the same username and password this year, and can I view their login details?
Setting up students' applications
- Can I organise my students into groups?
- Why are some of my students missing when I look at the 'references' and 'applications' sections?
- How do I move my students from one group to another?
Linking applications to your centre
- What's the difference between applicants requesting to be linked to our centre and applicants requesting a reference only?
- I accepted a request to write a reference but can't find the application in Apply. Where is it?
- Can I switch an independent applicant over a school applicant?
Managing applications
- How do I email my applicants in Apply?
- Can I view the progress of applications?
- When will I be able to send an application to UCAS?
- How can I print an application?
- How can I find out how my students have paid for their applications?
- Where can I find details about the status of my students' applications on Apply?
- How do I undelete my student's application?
- How do I check if an application has been sent successfully?
Checking applications
- My student has completed their application, but has made a mistake. What do we do?
- How do I return an application to a student so that they can make a change?
Providing a reference
- How do I add a reference?
- One member of staff who is a referee can't edit a reference, why is this?
- What exactly are universities and colleges looking for?
- How can I give my students the best chance of getting offers for everywhere they have applied?
- This applicant left our school two years ago and I don't know what he has been doing since, what should I write in his reference?
- How much detail should I give about a student's personality?
- I was not aware of this applicant's career plans until I read about them in her personal statement. I am not convinced that she has made the best career choice.
- Where do I enter the predicted grades?
- Should I refer to a student's performance in specific modules?
- Should I include a reference for an AS level subject the student is not taking to A level?
- This applicant has wanted to go to a specific university since she attended a summer school there in Year 10. Should I highlight this?
- Should I vary the text about the school? I want to avoid 'cutting and pasting' and my references being the same.
- Does the reference need to be completed by the head teacher or college principal?
- Should I ever submit additional material or references other than that provided through the UCAS process?
- Should details of our school's policy on certification of qualifications be included in our students' references?
- We missed the predicted grades off - can we add them?
- I'm an independent referee - how do I add a reference?
Adviser Track
- What is Adviser Track?
- How do I subscribe to Adviser Track?
- How do I access Adviser Track?
- Is my centre subscribed to use Adviser Track?
- My centre has subscribed to Adviser Track - why is the link not displayed in Apply?
- Where can I find applications with similarity alerts?
- Why can't I see one of my applicants in Adviser Track?
- Can I check a student's status?
- How do we get the ASR reports?
- Is there a key to the abbreviations on Adviser Track?
Using the forum
- How do I access the forums?
- How do I reply to a message?
- How do I start a new discussion in the forums?
- Can I send a private message to one person in the forums?
- How do I change my message to bold / italic / underline?