UCAS - The team

Find out more about the Publication Services Team

The Publication Services Team provides an extensive range of publications and related products for schools; colleges; higher education institutions (HEIs) in the UK and overseas; libraries, trade and wholesale customers; and high street bookshops. We also offer both free and priced publications for applicants and parents which cover all aspects of entry into higher education, including issues such as finance, student life and the application process itself. Our portfolio also provides invaluable advice and tips for students applying for the most competitive subjects such as medicine and law.

The team is based within UCAS Media and consists of five members of staff. Within the team we promote and manage the UCAS online bookstore, www.ucasbooks.com, as well as processing those all-important orders we receive from you by post and email. The monthly paper and electronic mailings, which are sent to schools, colleges, HEIs and careers centres, both in the UK and internationally, are also coordinated by us. The team also ensures that stock requirements for UCAS events and conventions are fulfilled, to enable students access to varied and much-needed advice.

All staff within the Publication Services Team are well-established and have a wealth of knowledge and experience behind them. We pride ourselves on the reputation we have built for excellent customer service and endeavour to continue to be a primary source of help and advice for both educational establishments, students and parents.

So who are the team members?


Paul Bird Publications Logistics Manager Email p.bird@ucas.ac.uk
Paul Bird has worked within Publication Services for 9 years, although he has worked at UCAS for a total of 16 years. Paul is primarily responsible for coordinating the UCAS monthly mailings and electronic monthly mailings. Please view previous covering letters in the monthly mailings section. Paul is also responsible for coordinating stock for UCAS events, both in the UK and internationally. This involves careful monitoring of stock levels and liaising with our distribution centre (Linney Direct) who also despatch all UCAS Publication orders. Paul is also responsible for the content of the Publication Services web pages.

Sona Waddy Publications Officer Email s.waddy@ucas.ac.uk Marketing and sales of UCAS titles
Sona Waddy is the Publications Officer within the Publications Services Department. Sona has worked at UCAS since 1998 after moving to the UK from Slovak Republic. In her latest role, Sona is responsible for promoting UCAS and other publishers' titles to schools, colleges, prospective students and their parents; as well as trade customers, such as bookshops and school suppliers. Sona also liaises with various reputable publishers to bring new titles and products to the existing range on our online bookstore ucasbooks.com (this link opens in a new window) Sona graduated in 1995 at Bratislava Economic University, Slovakia and gained an equivalent MA in Marketing and Sales.

Publication Services Advisers Email publicationservices@ucas.ac.uk The Publication Services Advisers are made up of Karen Preece and Emily Ward. These two established members of staff have a wealth of experience and excellent product knowledge, having worked at UCAS for a combined 30 year period. They are able to answer your questions and advise on over 70 publications currently in our portfolio to help find those most suited to your needs.
They are able to offer individual postage quotes tailored to your needs, using guaranteed delivery services when requested, and provide POD information when applicable.
The advisers are generally your first point of contact when emailing or faxing the Publication Services Team. They are responsible for dealing with all correspondence within the department, ensuring the customer receives a prompt response to their query. They are committed to providing the highest level of customer service.