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UCAS Customer Service Unit victorious once again

Staff at UCAS have a reason to celebrate after coming away victorious at the Customer Contact Association (CCA) awards.

At the event, which was held in Edinburgh on Wednesday 4 November, Kate Butland, UCAS Customer Service Unit Manager, won the Manager of the Year award, whilst the UCAS Schools Team received a highly commended award for Contact Centre Team of the Year.

The CCA awards celebrate organisations and individuals who are innovative and are committed to driving improvements within their contact and customer service centres. The ceremony was the highlight of the CCA Convention 2009, the topic of this year's being world class customer experience. As well as UCAS, brands such as O2, Microsoft, Comic Relief and British Airways were there.

Kate Butland said, 'In all of the awards we have entered this year, we have either won or been highly commended. It is fantastic to be recognised for the work we do. My job is made easier due to the staff I work with, they all do a fantastic job supporting our customers everyday.

It's also great to be recognised by peers within the customer service industry on a national basis and highlights the excellent work UCAS does.'

The UCAS Customer Service Unit has also picked up awards and nominations at the CCF European Call Centre awards and the South West Contact Centre Awards.

Media Contacts

Darren Barker
Telephone: 01242 545723
email: communications@ucas.ac.uk
Out of hours: 07768 740 461

Notes to editors

Photo available on request.

UCAS is a charity and is the world's leading shared admissions service for higher education. We manage applications for full-time undergraduate courses, together with applications through GTTR (Graduate Teacher Training Registry), CUKAS (Conservatoires UK Admissions Service) and UKPASS (UK Postgraduate Application and Statistical Service).

Since its inception in 1994, UCAS has processed around 30 million applications across the world and placed over 5 million students on higher education courses.

Services include:

  • An informative website (www.ucas.com) enabling students and parents to access a wealth of information designed to help their application to higher education run smoothly.
  • A state-of-the-art contact centre (+44871 468 0468) providing a point of contact for students, schools and higher education institutions.
  • An online application system.
  • A simple, straightforward tracking service enabling students and schools advisors to access up-to-date information about their applications at the click of a button.
  • Over 50 higher education events each year providing 250,000 students with face-to-face advice on the UCAS process. Internationally, we participated in events in over 12 countries and also provided training and professional development throughout Europe and beyond.

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