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Regional Partnership Manager - Scotland/NI

Location: Scotland & Northern Ireland - candidates should live within a 50 mile radius of Edinburgh

Full-time

Business Unit: Customer Strategy

Salary: £40,000 to £45,000 (dependent on experience)

Overview:

As part of our commitment to putting customer need at the heart of what we do, our Partnership Management Team is based across seven UK regions and has direct responsibility for managing the relationship with our member institutions, colleges and schools. The feedback collected through the Regional Partnership Manager plays a key role in helping UCAS understand the needs of our key stakeholders. You will gain a clear understanding of the strategic direction of the institutions in your region in order to inform the decisions that UCAS makes.

You will make sure our members are aware of the many benefits we offer in order to support them to make the most of their membership with us and spot new opportunities for improving what we offer or growing revenue opportunities.

You will be a strategically aware, commercially astute and customer-centred individual. You will be an excellent communicator who is able to build strong and meaningful relationships and takes responsibility for ensuring we provide our stakeholders with an exemplary level of support and service.

Role responsibilities:

  • Manage the relationships with HEIs, private institutions, colleges and schools, ensuring there is one senior point of contact and a means of escalation for any incoming strategic queries or issues.
  • Strengthen and develop critical relationships with a range of decision-makers and help broaden UCAS' strategic direction, brand image, membership and product and services.
  • Work strategically with partners to understand their priorities and needs, and to gain early insight into potential policy changes.
  • Facilitate regular regional events aimed at bringing together HEIs, colleges and schools.
  • Develop partnership plans as necessary, that include objectives and a business strategy and plan to achieve those objectives.
  • Gather feedback and comment on UCAS products and services that will be reported back to the Partnership Management Coordinator.
  • Actively generate meaningful leads for colleagues within UCAS Media against revenue targets.
  • Promote membership of UCAS and conduct visits to prospective new members to deliver against annual new member targets.

Minimum criteria:

  • Significant knowledge and experience of the UK education sector.
  • Knowledge and understanding of the interrelationship between higher, further and secondary education to allow strategic opportunities to be maximised for UCAS, our partners and the applicants.
  • Demonstrable experience in building excellent customer relationships.
  • Ability and flexibility to work in a fast-paced, demanding environment.
  • Ability to work in self-directed way and update key stakeholders (both internally and externally) of progress, issues and next steps.
  • Strong interpersonal skills, ability to communicate professionally, persuasively and confidently over the phone, email and face-to-face presentations.
  • Ability to present and influence at senior level.
  • Graduate calibre or equivalent.

How to apply:

Should you wish to apply for this role please send a CV and covering letter, which outlines your reasons for applying for the role to Jobs@UCAS.ac.uk.

Those invited to interview will be asked to give a presentation about the challenges facing the UK higher education sector.

UCAS values diversity and is committed to equality of opportunity

UCAS does not discriminate on grounds of age, nationality, race, ethnic origin, religion, gender, sexual orientation or disability