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Requesting information

Information you can access online

The UCAS website provides a wealth of information. For example, we:


To view the full list of information we publish online, as required by the Freedom of Information Act, see our guide to information.

How to request further information

If the website does not provide the information you require, you can make a request for it under the Freedom of Information Act. Please send your request to foi@ucas.ac.uk or alternatively by post to:

Freedom of Information requests
Legal & Compliance Unit
UCAS
Rosehill
New Barn Lane
Cheltenham
GL52 3LZ

Requests must be in writing and must include your name and an address (either postal or email). Please try to be as specific as possible about the information that you would like, as this will help us to respond accurately and promptly. Where possible, please include a contact telephone number so that we can contact you to discuss your request if necessary.

The Environmental Information Regulations do not apply to the UCAS. This means that we will handle any requests for environmental information under the Freedom of Information Act.

If you have difficulty in identifying the precise information you require, or have difficulty in making the application in writing, phone us on 01242 545 469 (or 00 44 1242 545 469 from outside the UK).

What happens next

We will respond to your request promptly and within 20 working days. The Act allows us to extend this deadline if we need to clarify your request with you, if we are charging you a fee, or if we are considering the public interest test. We will always acknowledge receipt of FOI requests made to the above email and postal addresses and we will let you know if we need to extend the deadline.

Please note that:

  • If we estimate that it is likely to take more than 24 working hours to compile your information, the Act permits us to charge you to fulfil your request. We will provide information about this to you, if applicable to your request.
  • If your requested information falls within categories specified in the Act, such as personal data about individual employees, we may withhold it.
  • Copyright law protects all information we send to you or make available on this website. Our Copyright Policy provides more details.
  • The Act says that information is exempt from disclosure if it is reasonably accessible to you by other means (including where it is accessible only on payment) or if it is intended for future publication. So if these exemptions apply to your enquiry, we will provide further details of how to find the information in our reply to you.

If you are unhappy with our response to your FOI request for information, you may ask us to reconsider it at an internal review. We will provide you details of how to do this in our reply to you.