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Providing a high-quality service that satisfies all customers

We have a commitment to our customers to provide an efficient admissions/applications system for higher education in the UK. We aim to provide a high quality service which satisfies all customer enquiries, where and whenever required, by giving clear, accurate information and advice.Elevated view of UCAS call centre

Here you can view our customer service aims, the awards we have achieved for quality, and our performance indicators, which are reviewed annually.

Our aims
Our aims, how we will achieve them and how you can help us.

Quality standards
The awards we have achieved for quality.

Customer service standards
Our customer service performance indicators.

Employee excellence award
In order to maintain continual improvement we'd really appreciate your feedback about the service you've received. If you've received excellent service from a member of our team, please click on the employee excellence award link above. If the service wasn't to the standard you expected and you wish to make a complaint then please go to our customer complaints section.