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Getting in touch

Save yourself a phone call - check the answers to queries being asked right now

Connect with us and get involved

We realise that not everyone can call us easily, you can get in touch with us online. If you have a question or want to know more about what's happening at UCAS, there are different ways to get involved.

Contact our Customer Contact Centre

0871 468 0 468 (or 0044 871 468 0 468 from outside the UK)

We are open Monday to Friday, 08:30-18:00 (UK time).

UK BT landline calls will cost no more than 9p per minute. Calls from mobiles and other networks may vary.

If you have hearing difficulties, call the Text Relay service on 18001 0871 468 0 468 from within the UK, or on 0044 151 494 1260 (text phone) from outside the UK. You will need to ask the operator to dial 0871 468 0 468.

If you are calling from outside the UK, you can also contact us on 0044 330 333 0230 (international call rates apply). Please choose option 1.

Please have your Personal ID ready so we can find your records quickly.


8 and 9 May 2013 - extended opening hours

The Customer Contact Centre will be open extended hours on the dates below to assist applicants who have received all of their offers and need to make replies by the 8 May deadline.

Please check Track to find your reply deadline and to make your replies.

Wednesday 8 May: 08:00 - 20:00
Thursday 9 May: 07:00 - 19:00


You can email enquiries@ucas.ac.uk for an automated response with general information and guidance on the UCAS procedures. You will not get a personal response from this email address.

Or write to us at Customer Contact Centre, UCAS, PO Box 28, Cheltenham GL52 3LZ.

UK BT landline calls will cost no more than nine pence per minute. The cost of calls from mobiles and other networks may vary.

Apply online

You apply online using the Apply application service. The Apply system provides detailed screen and help text to assist you in making your application.


Contact another department at UCAS

Emails sent by applicants about the application process to any address below will not receive a response - please check our FAQs or contact our Customer Contact Centre.

Have a query about UCAS Card?

If you can't find the answer in our FAQ section you can phone our dedicated UCAS Card helpline at 0871 468 0 471 or email us at ucascard@ucas.ac.uk. We can only answer queries about UCAS Card.

Seeking information under Freedom of Information?

If you want to request information from UCAS using the procedures in the Freedom of Information Act, please visit the Freedom of Information enquiries section which provides help on this, together with contact details.

Statistics enquiries

If you have a query about UCAS statistics, please email: stats@ucas.ac.uk

Website maintenance

If you experience a technical fault or encounter what you believe may be incorrect content while using the UCAS website please notify us by email at website@ucas.ac.uk.

UCAS Media

UCAS Media is the 'trading arm' of UCAS, which offers marketing services to organisations wishing to connect with students, such as web advertising, direct mail, data insight and event management. For further information visit www.ucasmedia.co.uk or call 01242 544 881. Please note that the sales team are unable to answer queries relating to the application process.

Have you received excellent service from someone at UCAS?

If you have received exceptional service from someone at UCAS, we would like to hear from you. Visit the employee excellence page to find out how to let us know.

Your views

We welcome your feedback on our wide range of products and services. You can email your comments to feedback@ucas.ac.uk and let us know which product or service you are referring to. This email address is for your views and comments - you will not receive a response to your email.

Complaints

Should you have any need to complain about our service or procedures, please follow the complaints procedures.

Switchboard

tel: 01242 222 444, open Monday to Friday, 09:00-17:00 (UK time)

Our address

Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

Our customer service advisers are expected to deal with all callers with politeness and respect, and we would expect our callers to offer the same courtesy to our staff. If a caller uses offensive or inappropriate language during the course of a call, or in an email or letter, then our staff are empowered to terminate the call or to refuse to answer the correspondence should an initial warning prove ineffective. Should the caller continue to exhibit such behaviour in the course of subsequent contacts then we reserve the right to cancel the application.

Company registration

Company number 2839815
Registered charity number 1024741 (this number relates to England and Wales only)
VAT registration number GB 618 2306 57

Registered charity number SC038598 (this number relates to Scotland only).